Products
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Strengthening Emotional Intelligence for Exceptional Customer Success
Course • 14 lessonsThis course will familiarize you with the fundamentals of emotional intelligence and how to demonstrate emotional intelligence in customer interactions for exceptional customer success.
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KYC Upgrade: A Step By Step Guide For The Support Team
Course • 6 lessonsThis course reveals the procedures for upgrading the KYC level of business owners, providing a thorough understanding of the steps required for successful upgrading.
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Setting OKRs That Drive High Performance
Course • 4 lessonsThis course is designed to help you understand OKR fundamentals and evaluate your knowledge and proficiency in relation to Objectives and Key Results.
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Field Credit Officer Essentials
Course • 28 lessonsWelcome to the FCO Onboarding Program! This comprehensive course is designed to equip FCOs with the knowledge, skills and tools required to excel in their role at Moniepoint. This course is your first step toward making a meaningful impact as an FCO.
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WAEC Collection: Understanding The Payment Procedure For Customer Support Team
Course • 6 lessonsThis course equips customer support officers with the knowledge and skills to resolve frequently asked customer questions that provide exceptional support for seamless payment procedures.
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How To Cash Out From The Referral Program - Customer Support Team
Course • 8 lessonsThis course provides the knowledge needed to maximize the benefits of the referral program. It equips you with the tools and answers to help Business Owners and BRM'S navigate these processes effortlessly.