What you'll learn:

    1. Who We Are

    2. Our Values

    3. Moniepoint Product Offerings

    1. About The Team And Understanding Your Role

    2. Types of Complaint/Disputes

    3. How To Initiate Reversals

    1. About The Team And Understanding Your Role

    2. How To Resolve Outbound (External) Processes

    3. How To Resolve Inbound (Internal) Processes

    1. About The Team And Understanding Your Role

    2. DCIR Desk Work/Process Flow

    3. Challenges With The Current Workflow

    1. About The Team And Understanding Your Role

    2. UPSL Disputes

    3. Bank Disputes

    4. Possible Issues And Remedies

    5. Useful Links

    1. About The Team And Understanding Your Role

    2. Process Flow - Resolving Disputes On Zendesk

    3. Possible Issues and Remedies

About this course

  • Free
  • 25 lessons
  • 0 hours of video content