Developing Empathy in Customer Interactions for Delightful Experiences

This course will familiarize you with the fundamentals of Empathy and the Strategies to implement to demonstrate empathy for Delightful Experiences.

Course curriculum

1. Welcome 👋🏾
2. Before you begin.....
1. What is Empathy?
2. Understanding the role of empathy in customer service
3. Benefits of empathetic customer interactions
4. Learning Check: Introduction to Empathy in Customer Interactions
1. Recognizing and empathizing with various customer emotions
2. Adopting a customer-centric perspective
3. Learning Check: Understanding Customer Emotions and Perspectives
1. Empathy in customer interactions
2. Strategies to demonstrate empathy
3. Learning Check: How to show Empathy
1. Final Words
2. But before you go.......