What you'll learn:

    1. Welcome 👋🏾

    2. Before you begin.....

    1. Conflict in Customer Interactions

    2. Conflict Resolution

    3. Benefits of Conflict Resolution

    4. Learning Check: Understanding Customer Conflict

    1. The Thomas-Kilmann Conflict Model

    2. Strategies for Resolving Customer Conflicts

    3. Learning Check: Key Principles of Effective Problem-Solving

    1. Key Takeaways for Enhanced Customer Experience

    2. Final Words

    3. Before you go...

About this course

  • Free
  • 12 lessons