What you'll learn:

    1. Welcome Video

    2. Before you begin...

    1. How a BO/BRM can initiate a chat

    2. Live Chat first steps via Zendezk

    3. Assigning tickets on Zendesk

    4. Treating tickets on Zendesk

    5. Learning Check: Live chat via Zendesk

    1. Process and Responses

    2. More best practices...

    3. Learning Check: Live Chat Best Practices

    4. Final Words

    5. Before you go...

About this course

  • Free
  • 12 lessons