What you'll learn:

    1. Welcome 👋🏾

    2. Before you begin.....

    1. Definition of emotional intelligence

    2. Importance of emotional intelligence in building relationships with customers

    3. Key components of emotional intelligence

    4. Learning Check: Understanding Emotional Intelligence

    1. Recognizing and understanding with various customer emotions

    2. Strategies for building positive and long-lasting relationships with customers

    3. Learning Check: Building Strong Customer Relationships

    1. Emotional Intelligence in Customer interactions

    2. Strategies to demonstrate Emotional Intelligence

    3. Learning Check: Applying Emotional Intelligence in Customer interactions

    1. Final Words

    2. But before you go.......

About this course

  • Free
  • 14 lessons