Products
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Taking Ownership for Optimal Customer Experience
Course • 5 lessonsThis course will familiarize you with the basics of taking ownership and a range of techniques to help optimize the customer experience.
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Managing Customer Complaints
Course • 6 lessonsThis course will familiarize you with customer complaints and steps to implement when managing customers' complaints to improve the overall customer experience.
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Handling Difficult Customer Interactions
Course • 6 lessonsThis course will familiarize you with the types of difficult customers and the steps to implement when handling difficult customers to improve the overall customer experience.
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Practicing Active Listening
Course • 11 lessonsThis course will familiarize you with the fundamentals of active listening and the techniques to implement when practicing it to improve the overall customer experience.
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Maximizing results via Live Chat
Course • 12 lessonsThis course will familiarize you with how to handle Live chat interaction on Zendesk and the applicable best practices.
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Optimizing Customer Relationships for Sustainable Growth
Course • 12 lessonsThis course will familiarize you with the fundamentals and the strategies to build a better Customer Relationship to improve the overall customer experience for sustainable growth.